Delivery Business Analyst

Empresa: CHAMP
Provincia: hibrido
Población: 
Descripción: Location: Spain (Preferred) While Spain is the preferred location for this role, we embrace a flexible approach and welcome applications from talented professionals based in Luxembourg and the United Kingdom subject to local employment requirements. ** This role is under COO Office - Delivery Department** Responsibilities Pre-Sales and Technical Consultation: Serve as the primary technical interface for sales teams. Conduct workshops and customer meetings to present product offerings, analyze requirements, and help build proposals, effort estimates, and business cases. Solution Architecture and Fit-Gap Analysis: Perform structured fit-gap analyses against standard products, evaluate the operational impact of gaps, and challenge custom requests to align with true business needs rather than legacy systems. Requirements and Specification Management: Produce audit-ready, traceable functional specifications and maintain documentation connecting every requirement to its business source and solution component. Delivery and Implementation Support: Partner with Project Managers and engineering teams to ensure designs are delivered Right the First Time (RFT). Facilitate smooth transitions into live service operations. Testing and Quality Assurance: Support customers with test scenario preparation and test data collection (for small-to-medium projects). Maintain complete solution conformance evidence across project gates. Customer Training: Deliver product familiarization training before design phases begin and key-user training prior to User Acceptance Testing (UAT). Domain Expertise: Act as the functional Subject Matter Expert (SME) in air cargo operations (e.g., booking, export/import handling, customs, rating, billing). Knowledge, Skills, and Abilities Air Cargo Domain: Strong operational fluency across key air cargo processes, independent of software systems. Analytical and Commercial Judgment: Skilled in fit-gap analysis, requirements traceability, and selecting cost/time-efficient solutions. Communication and Facilitation: Outstanding interpersonal and written skills; capable of running decision-focused workshops and working across cross-functional teams. Technical and Tooling Skills: Proficient in MS Office; Power BI experience is a plus. Ability to achieve and maintain internal Cargospot Neo product certification. Leadership: Self-driven, with a track record of reviewing peer outputs and mentoring junior team members. Education and Experience Education: Bachelor’s degree in Computer Science, Mathematics, Business, Engineering, or a related field. Business Analysis Experience: 5+ years of BA experience, including use-case building and functional specification drafting. Lifecycle Track Record: Direct participation in all phases of at least one full external software implementation lifecycle (from requirements through go-live). Domain Expertise: Proven SME-level depth in air cargo operations (booking, capacity, documentation, cust...
Tecnologías: Business Analyst, Customer Focus
Tipo de Contrato: Indefinido
Salario: Sin especificar
Experiencia: 3-5 años
Funciones: Analista - Comercial - Sistemas de Calidad
Formación mínima: Bachillerato/COU
Descubre más: https://www.tecnoempleo.com/delivery-business-analyst-champ/business-analyst-customer-focus/rf-52731305c2c893eab044