Project Product Owner - Global AI Transformation

Empresa: Santander
Provincia: Madrid
Población: 
Descripción: Project Product Owner - Global AI Transformation Country: Spain IT STARTS HERE Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what´s possible. This is more than a strategic shift. It´s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Our Chief Data and Artificial Intelligence Officer (CDAIO) division is building a world-class AI and Data team to make a difference in the lives of over 170 million people worldwide, through one of the largest banks in the world. We are undergoing one of the biggest transformations in our history and technology is at the heart of our strategy. Join our team to play a part in one of the most important technological projects for the financial sector in the world. Our mission is to contribute to helping more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. THE DIFFERENCE YOU MAKE As part of our journey to become an AI-First bank, we are looking for a Conversational AI Program Lead - Global AI Transformation to drive the transformation of customer and internal chat experiences across Santander´s channels. In this role, you will lead end-to-end implementation projects of the Global Conversational AI Products for chat, working closely with local CDAIOs, technology teams, and business units to improve customer experience, optimize operations, and unlock new sources of value. You will combine deep project management expertise, strategic leadership and technical skills to accelerate the transformation across our global service operations - enabling truly intelligent, personalized, and efficient customer engagement at scale. Key Responsibilities Conversational AI Transformation - Lead the global AI transformation program for chat products, aligning roadmap and initiatives with Santander´s AI strategy. - Understand business needs and translate them into scalable, secure, and compliant AI use cases that deliver measurable value. - Collaborate with product and platform teams to integrate AI chat capabilities into the channels. - Identify the best approach for adding maximum value with Global AI products for chat. - Own the end-to-end proposal and plan, identifying all the activities, dependencies and stakeholders. Chat products evolution - Understand AI global chat products architecture, features and possibilities. - Collaborate with Product Owners to keep up to date with p...
Tecnologías: AI, Data, Cloud, APIs, CI/CD, OpenAI,
Tipo de Contrato: Indefinido
Salario: Sin especificar
Experiencia: Más de 5 años
Funciones: Consultor - Jefe de Proyecto - Responsable de Producto
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