Solutions Service Engineer

Empresa: Michael Page
Provincia: hibrido
Población: 
Descripción: • Installing, configuring, and commissioning software solutions at customer sites. • Providing advanced technical support and troubleshooting across applications, infrastructure, networking, and integration layers. • Investigating and resolving software-related issues, escalating complex cases to specialist teams when required. • Acting as the primary technical point of contact for customers throughout the support lifecycle. • Delivering technical training sessions and knowledge transfer to end users and local teams. • Supporting system integrations and ensuring smooth communication between different platforms and technologies. • Producing and maintaining technical documentation, implementation guides, and service procedures. • Collaborating with Product, Development, Quality Assurance, and regional support teams to ensure high service standards. • Managing customer expectations through proactive communication and timely issue resolution. • Solutions Service Engineer (Cloud/Onprem). • Pharma Company. • Degree in Computer Science, Engineering, Information Technology, or a related technical discipline. • Minimum of 2 years experience in technical support, professional services, software implementation, or a similar customer-facing technical role. • Enterprise networking, troubleshooting, and network security concepts. • Windows operating systems administration and configuration. • SQL databases and database management fundamentals. • Virtualization technologies and infrastructure monitoring. • Cloud environments and SaaS, PaaS, and IaaS architectures. • Software integrations and communication protocols. • Web applications and application server environments. • Strong written and verbal communication skills in English. • Ability to work independently while collaborating effectively within global teams. • Excellent customer-facing and communication abilities. • Willingness to travel internationally up to 5 - 10% of the time. Pharma Global Company • Permanent Contract. • Competitive Salary. • 3 days a week working from home. • Flexible Schedule. • Multicultural and friendly team. • Exciting opportunities for professional development. • Ongoing training. • Multiple Social benefits: Canteen, health insurance, nursery check, English training...
Tecnologías: Windows, SQL, Cloud, SaaS, PaaS,
Tipo de Contrato: Indefinido
Salario: Sin especificar
Experiencia: 2 años
Funciones: Soporte Técnico - Técnico de Sistemas
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