ServiceNow Solution Architect - CSM

Empresa: Cognizant Technology Solutions
Provincia: Madrid
Población: 
Descripción: ServiceNow Solution Architect - CSM Remote • Spain About the role We´re looking for a Senior ServiceNow Solution Architect specialising in Customer Service Management (CSM) to provide technical leadership and thought leadership to both our clients and internal teams. You will lead platform design, integration architecture, and technology strategy - ensuring every solution delivered is scalable, elegant, and of the highest quality. Why join us? HIGH-IMPACT PROJECTS - Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference. CUTTING-EDGE TECH - Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve. FULLY REMOTE IN SPAIN - Work from wherever you´re most productive. No relocation, no commute, full flexibility. CONTINUOUS LEARNING - Access to top learning platforms to deepen your expertise or pick up new skills you´ve been putting off. A TEAM THAT HAS YOUR BACK - Talented colleagues who collaborate, support, and push each other to deliver quality work. GLOBAL EXPOSURE - Work alongside international teams in a truly multicultural environment. A CLEAR CAREER PATH - Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction. What´s in it for you - Restaurant tickets for every working day - Permanent contract - we´re investing in a long-term relationship - Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme - Referral bonus - bring great people in and get rewarded - Competitive salary and bonuses - let´s talk numbers on our first call What you´ll bring - 5+ years of hands-on experience on the ServiceNow platform - 5+ years of experience in General Consulting, Service Management, or Software Development - we´re looking for senior profiles, though we may consider exceptional candidates with less experience given the scarcity of this specialisation in the market - 3+ years of experience implementing customer service or CRM solutions - Experience working with B2B or B2C service operations environments - ServiceNow Certified System Administrator (CSA) - required - ServiceNow CIS-CSM - required - CIS-ITSM + 2 additional ServiceNow CIS certifications - required - ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) - desired - Degree or equivalent in Computer Science or Information Technology; post-graduate degree in a software-related field is a plus - Hands-on experience with ServiceNow CSM: case management, customer portals, communities, and omnichannel integrations - Experience configuring Agent Workspace and Playbooks within CSM - Familiarity with CTI integrations and customer-facing Service Portal design - Understanding of customer journey mapping and SLA/OLA management - Development background: JavaScript, HTML, CSS, JavaScript frameworks, and...
Tecnologías: ServiceNow, JavaScript, HTML, CSS, CTI, Agile,
Tipo de Contrato: Indefinido
Salario: Sin especificar
Experiencia: Más de 5 años
Funciones: Arquitecto TIC - Consultor
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