AI Process & Delivery Architect

Empresa: Webfleet
Provincia: hibrido
Población: 
Descripción: Today at Webfleet, we are reaching the next stage of our AI journey. We´re looking for an exceptional AI Process and Delivery Architect who will lead the transformation of how AI is adopted, delivered, and embedded across our organization. This is a strategic role for someone who can turn AI vision into business reality, especially within the three layers: - Operational friction reduction. Semi-automation, intelligent routing, and AI-assisted process redesign to eliminate manual steps and handoff delays in day-to-day operations. - Employee cognitive load reduction. AI-assisted tooling, contextual prompts, and smart automation that reduces decision fatigue and accelerates resolution for agents, field teams, and admins. - Transformational customer AI. Automated customer touchpoints, AI-powered self-service, and intelligent buying journeys - across service, field service, and digital channels. Here´s a little taste of your challenge: AI process redesign and delivery: - Analyse and redesign operational processes across CS to embed AI at the right intervention points, - Deliver semi-automation, full automation, and AI agent implementations end-to-end, - Map process flows, identify friction, and define AI opportunity models with measurable outcomes, - Own handoff between architecture blueprints and working production deployments. Agentforce and conversational AI delivery: - Configure and tune Agentforce agents for service, field service, sales, and self-service journeys, - Implement prompt designs, intents, fallback handling, and grounding strategies, - Analyse conversation logs and interaction data to continuously improve agent quality, - Partner with the AI Solution Architect to translate architecture into functional, tested deployments. Customer-facing AI journeys: - Design and deliver automated touchpoints across service, admin, and field service channels, - Build and optimise AI-enabled self-service and self-buying experiences, - Ensure customer journeys are coherent, on-brand, and measurably effective, - Collaborate with Marketing and Sales Enablement on AI-powered engagement models. Employee AI enablement: - Identify where cognitive load is highest for CS, field service, and admin teams, - Deploy AI-assisted tooling - smart suggestions, case summarisation, next-best-action - within Salesforce, - Drive adoption through change management, training, and iterative improvement cycles, - Measure and report on time saved, error reduction, and employee experience impact. CRM and platform delivery: - Own functional delivery within Salesforce Service, Sales, Field Service, and Experience Cloud, - Configure Flows, process automation, and Salesforce AI features to support business requirements, - Maintain and improve the CRM capability model as AI features and product capabilities evolve, - Document solution designs, process maps, and implementation decisions. Cross-functional stakeholder deliv...
Tecnologías: Salesforce, Lucidchart, RAG, LLM,
Tipo de Contrato: Indefinido
Salario: Sin especificar
Experiencia: 3-5 años
Funciones: Arquitecto TIC - Inteligencia Artificial/Machine Learning
Descubre más: https://www.tecnoempleo.com/ai-process-delivery-architect-webfleet/salesforce-lucidchart/rf-ae3b1571a21403074c40