Cloud Marketplace and Process Analyst

Empresa: AppCast
Provincia: hibrido
Población: 
Descripción: Job Purpose The Cloud Systems and Services team is responsible for optimizing the business processes required for these businesses. This includes offering shared services through TD SYNNEX-owned Shared Service Center outsourced to service partners in EMEA. The Marketplace and Process Analyst will work on projects designed to improve quality, reduce errors, and design new operational business processes. They will work with management, local sales teams, internal departments, platform owners, IT teams, customers, and vendors to gather and analyze information and make recommendations. An important role for this consultant will be to work closely with TD SYNNEX Country sales teams to ensure appropriate service levels are provided to Super Users, End Users, and Customers. The consultant will also work closely with vendors to ensure appropriate understanding, documentation, and use of their platforms as applicable. Other project-oriented duties may be assigned as needed. The Process Analyst should be able to analyze existing processes to reduce errors and breakdowns and improve quality. Process analysts also work on quality improvement projects and document business processes. The team is also responsible for rolling out Cloud solutions to all TD SYNNEX entities in Europe (21 countries +). The team will collaborate with all of TD SYNNEX´s Business Unit leaders and their key partners to develop the right strategies and strive to deliver best-in-class systems with maximum impact and synergy across Europe. Responsibilities: Manage Freshdesk queues, ensuring timely response and resolution of tickets. Provide support to country teams and partners, acting as a central point of contact. Coordinate country channels and cross-functional stakeholders. Support the design, implementation, and optimization of operational processes. Identify process gaps and propose improvements to enhance operational performance. Support vendor ad-hoc operational activities. Provide insights and recommendations based on operational data. Act as a liaison between business operations and IT/platform teams. Ensure proper understanding and usage of operational platforms by internal country sales teams. Knowledge, Skills, and Experience Strong analytical and problem-solving abilities Ability to work independently with ownership Strong organizational and prioritization skills in high-pressure environments Excellent communication and stakeholder management Customer-oriented mindset with focus on service quality Understanding of eCommerce and Cloud business models Knowledge of IT software / services / SaaS industry Familiarity with: Ticketing systems (e.g., Freshdesk) Process documentation and improvement tools Data analysis (Excel, reporting tools, etc.) Experience with SAP and Microsoft Office tools is a plus. Understanding of vendor ecosystems and IT distribution channels is an advantage IT Channel experience or Software vendor experience is a d...
Tecnologías: Freshdesk, SAP, Microsoft Office, Excel
Tipo de Contrato: Indefinido
Salario: Sin especificar
Experiencia: 3 años
Funciones: Consultor - Analista
Descubre más: https://www.tecnoempleo.com/cloud-marketplace-and-process-analyst-appcast/freshdesk-sap/rf-1aaf12474211c3670c49